Click the login button at the top right corner and edit your account information.

Click the My Account link at the bottom of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

If your order has not shipped there will not be fees to cancel your order. You will be refunded via your original payment method. We will refund you once we approve the cancellation request.

If your order has already shipped, and you want to cancel it, you will be responsible for the postage cost to ship the items back to us after they are delivered to you. Once we receive the items back at our shop, we will refund you for the cost of the products only. You will not be refunded any shipping charges.

Littolo House has the right to ship by whatever carrier we feel is more fit to deliver your order.  We currently ship by Fedex Dellhivery Aramex. If there is a reason you need something sent specifically with a certain carrier make sure you send us an email at [email protected] so we can make note of it. Please know we do this with our customers’ best interests in mind. We love to save you money and get your products to you as soon as possible . 

All products listed are including the shipping charges so no additional  shipping!

We ship everyday all order received till 12PM. Backdrop we ship every Tuesday and Saturday. All items are ready-to-ship unless it states it’s for pre-order in the top of the listing description. 99.9% of the time, it’s in stock. Please call us if you are in a rush and we can possibly ship it the same day. At checkout, there is a comment box where you can also mention when you need your order to ensure you get it on time.

We do allow RETURNS within the following guidelines:

1. The customer must request a return within 3 days of receiving the items. If your items are delivered on Tuesday you have until Friday to request to return them. Requests can be sent via email to [email protected] or by phone at 6359033666. You must speak to us or get an email response for a request to be considered approved.
2. The items must be unused in order for us to accept them. We cannot accept items that have been used due to contagious diseases that could be transferred from one baby to the next.
3. The customer is responsible for all shipping charges. When returning items the customer is responsible for the return label and must take the items to a postal store to be shipped back to us.Items MUST be returned to our shop within 7 days of us approving the return request.

Once we receive items back at our shop, we will thoroughly inspect them to be sure they were not used. Once this is confirmed, we will refund the customer the cost of the items returned only and not any shipping charges. Your refund will be processed by the same method of payment. PayPal refunds are instant and credit card refunds usually take 2-3 business days to show back up on the customers account.

EXCHANGES

Given a situation where an item has not been used you may exchange it for another item of higher or equal value within three business days of receipt. The customer is liable for all shipping costs unless there has been an error on behalf of Littolo House

All returns or exchanges can be sent to the following address:

We sure do!! Simply add the item to your cart and before checkout you will have to enter your country.  we will inform you about the shipping charges considering the volumetric weight of the parcel. Please know that our rates are actual and heavier or larger items will cost a bit more than our traditional smaller pieces.

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