Shipping, Returns, Cancellation, Refund & Payment

Littolo House LLP (Unit : Littolo House) (‘Littolo House’) is committed to deliver orders with good quality packaging within time frame specified as below. To ensure that orders reach in good condition, in the shortest span of time, we ship through premier courier agencies only.

Guys we don’t want you to think twice when it comes to buy the photography props for your next shoot!!! so if you buying at Littolo House don’t worry about the additional shipping and all. We have all in one price here.

DOMESTIC SHIPPING

Shipping for online orders is currently free limited to specific postal-codes only in India for the ordered products value exceeding Rs.500 (excluding shipping charges) and customers are advised to fill applicable pin codes only & in case wrong pin codes entered in address, customer shall be charged additional amount of shipping which shall be intimated to them by email / WhatsApp and advance payment required to be made for such correction in pin codes.

Usually all volumetric weight items (having more than 2 kg weight) move with surface mode and it takes 2-7 business days from dispatch to reach to the destination & other items move with air mode and it takes 1-4 business days from dispatch to reach to the destination.

In cases where the Customer enters wrong pin codes in address which is eligible for free shipping and later on it found that the actual pin code is not eligible for free shipping then the customer required to pay the full applicable shipping fee else the shipment will be hold for 3 days and after that it will be returned to the origin and the balance amount after deducting the shipping charges including holding at shipment agencies and returning back to origin shall be charged to customer and balance amount shall be refunded back to the customer. 

Backdrops requires time to print it and it takes 2-3 days to get ready. Further Some products are listed to have back orders which shall be shipped as when stock actually arrives at our location to dispatch the same.

Expedite Courier Service also available to customers at additional cost which depends upon the cart items and shall be separately intimated to the customer whenever customer requires.

Orders are shipped through registered domestic courier companies. Orders are shipped within 1 business days, or as per the delivery date agreed at the time of order confirmation and courier company’s shipment delivery norms. All orders received before 12 pm will be taken into processing on the same day any order post 12.00 pm will be processed on the next day. Our endeavour is to ensure the products are delivered within 3-7 business days from the date of order confirmation. Delivery of all orders will be shipped to the shipping address as mentioned during the Checkout. Please note Sunday and Public Holidays are not set as business days for deliveries & order processing. Currently we offer only standard delivery. We will update as and when, we introduce express delivery options.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments. All orders are processed from our own warehouse in Ahmedabad (Gujarat), India.

NON AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please ensure that complete & accurate address is provided including zip/pin code and mobile number in the delivery address as it will help in making a faster delivery.

LITTOLO HOUSE endeavours but does not guarantee delivery of products in the stipulated time period as may be mentioned on the purchase of the product. In no manner can the contract be repudiated if LITTOLO HOUSE fails to deliver any one or more products in the stipulated time frame. However, if you (customer) fail to take the delivery of the goods, LITTOLO HOUSE may at its discretion charge you for additional shipping cost.

INTERNATIONAL SHIPPING

All international orders are to be confirmed with the help@littolo.house for the courier charges on case to case basis which are to be paid in addition to the product pricing.

Delivery outside India is expected to take up to 15 working days depending on the postal code and mode of shipping. Please include 3-5 working days or the time informed to you if you customise the specific product. We only ship through reputed courier companies like FedEx, DHL, UPS, TNT and Aramex etc. In situation which is beyond our control we can not assure you the delivery in committed time line.

In case of international orders, shipping cost shall be intimated through email / WhatsApp once order is received by us and on the basis of ordered items, shipping charges shall be updated to customers through by email / WhatsApp. In case customer pays amount without giving opportunity to provide quote the shipping charges & at later stage customer does not agree with the shipping charges, the customer shall be refunded the amount after deducting transaction charges of payment gateway for receipt & refund both.  Once the shipping charges received from the customer, we may ship the order within 7 working days or more from receipt of payment.

Further international orders, customs duty & other charges in importing country are required to be paid by customers themselves and we do not hold any liability for making payment of such charges. In case of international orders, customer does not accept the delivery of the product by whatever reason, the shipping company will initiate Return to Shipper & customer shall not be eligible for any refund in such cases.

MODES OF PAYMENT

For shipping to India we accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking Option across major banks. PayTM is our designated payment gateways. A customer may alternatively opt for IMPS / NEFT/ Cheque. For any shipping & payment related query please contact our customer care executives at help@littolo.house  or call us at our customer care number 9313732010 between 10.30 am to 5.30 pm IST (Monday- Friday).

NOTE : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.