Domestic & International Shipping
Littolo House LLP (Unit : Littolo House) (‘Littolo House’) is committed to deliver orders with good quality packaging within time frame specified as below. To ensure that orders reach in good condition, in the shortest span of time, we ship through premier courier agencies only.
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Shipping for online orders is currently free limited to specific regular postal-codes provided by Blue Dart Express Limited only in India (EDL: Extra Delivery Locations not covered) for the ordered products value exceeding Rs.1000 (excluding shipping charges) and customers are advised to fill applicable pincode only & in case wrong pin codes entered in address, customer shall be charged additional amount of shipping which shall be intimated to them by email / WhatsApp and advance payment required to be made for such correction in pincode.
Usually all volumetric weight items (having more than 0.5 kg weight) move with surface mode and it takes 2-9 business days from dispatch to reach to the destination & other items move with air mode and it takes 1-3 business days from dispatch to reach to the destination.
In cases where the Customer enters wrong pin codes in address which is eligible for free shipping and later on it found that the actual pin code is not eligible for free shipping then the customer required to pay the full applicable shipping fee else the shipment will be hold for 3 days and after that it will be returned to the origin and the balance amount after deducting the shipping charges for forwarding the shipment including holding at shipment agencies and returning back to origin shall be charged to customer and balance amount shall be refunded back to the customer.
Canvas Backdrops requires time to print it and it takes 1-3 business days to get ready. Further Some products are listed to have back orders which shall be shipped as when stock actually arrives at our location to dispatch the same but we do not commit any delivery timeline for pre-booking orders.
Expedite Courier Service (Express Shipping) also available to customers at additional cost which depends upon the cart items and shall be separately intimated to the customer whenever customer requires but in Express Shipping, we do not commit any delivery timeline in the event beyond our control.
Orders are shipped through registered domestic courier companies. Orders are usually shipped within 1 business day, or as per the dispatch date agreed at the time of order confirmation and courier company’s shipment delivery norms. All orders received before 12 pm will be taken into processing on the same day any order post 12.00 pm will be processed on the next day. Our endeavour is to ensure the products are delivered within 2-9 business days from the date of order confirmation. All orders will be shipped to the shipping address as mentioned during the Checkout. Please note Sunday and Public Holidays are not set as business days for deliveries & order processing. Currently we offer only standard delivery. Event which is beyond our control we cannot assure you the delivery in committed time line.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and customers will know about this before making payments or after placing the order in case of Express Shipping option sought based on products in order. All orders are processed from our own warehouse in Ahmedabad (Gujarat), India.
NON AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please ensure that complete & accurate address is provided including zip/pin code and mobile number in the delivery address as it will help in making a faster delivery.
LITTOLO HOUSE endeavours but does not guarantee delivery of products in the stipulated time period as may be mentioned on the purchase of the product. In no manner can the contract be repudiated if LITTOLO HOUSE fails to deliver any one or more products in the stipulated time frame. However, if you (customer) fail to take the delivery of the goods, LITTOLO HOUSE may at its discretion charge you for additional shipping cost.
DELAY IN SHIPPING / DELIVERY
At LITTOLO HOUSE, we endeavour to dispatch / deliver the product at given timeline but in a situation which is out of our control or otherwise, we do not take any responsibility whatsoever in case the product gets dispatched or delivered late than the stipulated timeline as may be mentioned on product page or on phone call or WhatsApp confirmation.
All international orders are to be confirmed with the [email protected] for the courier charges on case to case basis which are to be paid in addition to the product pricing.
Delivery outside India is expected to take up to 7-10 working days depending on the postal code and mode of shipping. Please include 3-5 working days or the time informed to you if you customise the specific product. We only ship through reputed courier companies like FedEx & UPS. Event which is beyond our control we cannot assure you the delivery in committed time line.
In case of international orders, shipping cost shall be intimated once order is received by us and on the basis of ordered items, shipping charges shall be updated to customers through by email / WhatsApp. In case customer pays amount without giving opportunity to provide quote the shipping charges & at later stage customer does not agree with the shipping charges, the customer shall be refunded the amount after deducting transaction charges @5.90% of payment gateway for receipt & refund both. Once the shipping charges received from the customer, we may ship the order within 7 working days or more from receipt of payment.
Further international orders, customs duty & other charges in importing country are required to be paid by customers themselves and we do not hold any liability for making payment of such charges. In case of international orders, customer does not accept the delivery of the product by whatever reason, the shipping company will initiate Return to Shipper & customer shall not be eligible for any refund in such cases.
MODES OF PAYMENT
For shipping to India we accept all major debit cards (including Master, Visa & American Express) and provide UPI. PayTM is our designated payment gateways. A customer may alternatively opt for IMPS / NEFT/ RTGS /Cheque for which confirmed payment in our bank account is must for order processing. For shipping outside India (international orders), we have STRIPE as our payment gateway. For any shipping & payment related query please contact our customer care executives at [email protected] or call us at our customer care number +919313732010 between 10.30 am to 5.30 pm IST (Monday- Saturday).
NOTE : No exchange or return is applicable on regular products unless the product delivered is damaged or having manufacturing defect. Further discounted products are not eligible for return or exchange in any case.